Refund Policy

Last updated: September 27, 2026

Damaged or defective

If your order arrives damaged or defective, contact us within 14 days of delivery at info@shopatstarlight.com with your order number and a photo. We'll send a replacement or issue a refund to your original payment method.

Changed your mind?

You can cancel for a full refund until we start making your order — just email us as soon as possible. Once an order has been printed or shipped, it can't be canceled.

Lost packages

If tracking shows no movement for 14 days, or your package is marked delivered but you can't find it, email us and we'll work with the carrier to find it or send a replacement.

Custom items

Custom and personalized items are non-refundable unless damaged or defective.

Timing

Refunds are issued through Stripe and usually appear on your statement within 5–10 business days.